Shipping and Delivery Policy

At Sellappa, we understand that receiving your items promptly and in perfect condition is crucial. Our Shipping and Delivery Policy is designed to provide you with various shipping options and clear expectations for your order’s delivery. This policy applies to all products sold and shipped by Sellappa.

Shipping Terms and Delivery Estimates

• Our shipping terms are straightforward: we process orders on business days, which do not include weekends or U.S. holidays.
• While we strive to ship orders as quickly as possible, we cannot guarantee same-day shipping.
• Delivery estimates are provided for each shipping method, but please note that these are not guaranteed delivery dates.

Shipping Methods

Sellappa offers a range of shipping methods to meet your needs:

• Standard Shipping: Our default shipping option provides a balance between speed and cost.
• Expedited Shipping: For faster delivery, choose from our 2-Day or Next-Day shipping options.
• Economy Shipping: A cost-effective option for non-urgent deliveries.
• Digital Download Delivery: Instantly receive digital products with our digital download service.

Shipping Charges and Fees

• Shipping charges are calculated based on the shipping method, item size, and destination.
• Original shipping fees are non-refundable in the case of returns.

• Shipping costs for items are determined by several factors:

  1. Weight and Size of the Package: The weight and size of the package are primary factors in determining shipping costs. Carriers like USPS, UPS, FedEx, and DHL base their rates on these dimensions. For instance, shipping specialist items such as high-value, fragile, or potentially dangerous products cannot be done without considering their weight and size.

  2. Shipping Destination: The destination of the package also plays a significant role in the cost. Shipping zones, which can be found on courier websites, are used to calculate the cost based on the distance between the sender and the recipient.

  3. Delivery Time: The speed of delivery is another factor. Expedited shipping options like overnight or two-day delivery will cost more than standard shipping options.

  4. Handling Costs: If workers are handling your objects prior to shipping, this should be accounted for when determining shipping costs. This includes the time it takes to package the items and the wages of the workers.

  5. Packaging Materials: The cost of packaging materials, such as boxes, bubble wrap, and packing peanuts, should also be considered. Light envelopes may add about 25 cents to a shipment while large boxes can add up to $5.

  6. Carrier Rates: Each carrier has its own rate structure, which can include fuel surcharges and other fees. Using a shipping calculator, like those provided by many carriers and third-party logistics providers, can help estimate these costs.

  7. Value of the Item: For high-value items, you may want to purchase insurance, which will add to the overall shipping cost.

  8. Shipping Method: The method of shipping chosen by the customer (standard, expedited, overnight, etc.) will also affect the cost.

International Shipping

• Our international shipping policy outlines the procedures and guidelines for shipping our products to customers outside of our domestic region. This policy applies to all international orders placed through our ecommerce website.

  Shipping Methods

  We offer various shipping methods to cater to the needs of our customers. These methods may vary based on the destination country and the size and weight of the package. The available options will be presented at checkout for customers to choose from.

  Shipping Costs

  Shipping costs are calculated based on the destination, weight, and dimensions of the package. These costs will be displayed at checkout before the customer completes their purchase. Please note that any additional taxes, duties, or customs fees imposed by the destination country are not included in the shipping cost and are the responsibility of the customer.

  Delivery Timeframes

  Delivery timeframes depend on the shipping method chosen and the destination country. While we strive to ensure timely delivery, please note that delays may occur due to customs processing in the destination country.

  Customs, Duties, and Taxes

  Customers are responsible for any customs, duties, or taxes imposed by their country. These fees are not included in the total price at checkout. We recommend that customers check with their local customs office for more information on these charges.

  Shipment Confirmation and Order Tracking

  Once an order has been shipped, customers will receive a shipment confirmation email containing their order’s tracking number. Customers can use this number to track their order’s progress.

  Damages

  If a product arrives damaged, customers should contact our customer service team immediately. We will work with the customer to resolve the issue, which may include sending a replacement item or issuing a refund.

  Changes to Our Shipping Policy

  We reserve the right to update this shipping policy at any time. Any changes will be posted on this page, and we encourage customers to review our shipping policy periodically to stay informed about our practices.

Shipping Restrictions

• We do not ship to P.O. boxes.
• Certain items may have shipping restrictions due to their size or nature.
  • Aerosols
  • Airbags
  • Alcoholic beverages
  • Ammunition
  • Animals
  • Cigarettes
  • CBD products
  • Dry ice
  • Explosives
  • Fresh fruits and vegetables
  • Hazardous materials
  • Nail polish
  • Perfumes
  • Perishables
  • Poison
  • Lithium-ion Batteries

Risk of Loss

• The risk of loss and title for items purchased pass to you upon our delivery to the carrier.

Non-Delivery

• In the rare event that an item is not delivered, we will work with you to resolve the issue promptly.

Additional Shipping Information

• Handling Time: Orders are typically processed within 2 business days.
• Order Tracking: You will receive an email with a tracking number once your order has shipped.
• Signature Requirement: For certain high-value orders, a signature may be required upon delivery.

Returns and Exchanges

• Our Return Policy outlines the conditions under which returns and exchanges are accepted. Please refer to it for detailed information.

Customer Service

• If you have any questions or concerns about your order’s shipping and delivery, please contact our customer service team for assistance.

Updates to Shipping Policy

• Sellappa reserves the right to update this Shipping and Delivery Policy as needed. We recommend reviewing it periodically to stay informed of any changes.

Display of Shipping Policy

• Our Shipping and Delivery Policy is easily accessible on our website, including on product pages and at checkout.

Sellappa is committed to providing you with a seamless shopping experience. Our Shipping and Delivery Policy is designed to ensure that your orders arrive on time and in excellent condition. If you have any questions, please do not hesitate to reach out to our customer support team.