At Sellappa, we strive to ensure that our customers are completely satisfied with their purchases. We understand that sometimes a product may not be what you expected it to be, and we want to ensure the return process is as seamless and hassle-free as possible. This Refund and Returns Policy outlines the process for returning a product purchased from our ecommerce website.

Return Policy

Customers may return an item within 30 days of receipt. The item must be in its original condition, unused, and in the same packaging in which it was delivered. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

Before returning the item, please contact our customer service team to receive a Return Merchandise Authorization (RMA). This will help us to process your return quickly and efficiently.

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team.

Non-Refundable Items

Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Return Shipping

To return your product, you should mail your product to the address provided by our customer service team. You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over a certain amount, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Changes to Our Refund and Returns Policy

We reserve the right to modify this Refund and Returns Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us. Our customer service team is always ready to assist you with any questions or concerns you may have.